Booking policy
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We understand every now and then things don’t work out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the stylist, but so we can also keep the doors of the business open. |
Opening HoursMonday 9am to 5pm Tuesday 9am to 5.00pm Wednesday 9am to 5.00pm Thursday 9am to 7.00pm Friday 9am to 5.30 Saturday 9am to 4pm |
THOSE POLICIES ARE:
1. All new clients at the time of booking are required to leave a $50 deposit when booking colour services to secure the appointment. This deposit is 100% refundable as long as 24 hours notice is given for all cancellations and rescheduling of appointments.
2. All no-show clients, and cancellations within 24 hours of the appointment may incur the full cost of the appointment or $150 fee whichever is the lesser. All future appointments will then be required to be paid in full at time of booking.
3. Booked services cannot be cancelled on arrival of appointment.
4. All clients are sent a confirmation SMS 7 day’s prior to their scheduled appointment. This is an automated system and can only receive “YES” or “NO” responses. We are unable to receive voice calls on this number. Failure to confirm your appointment will result in it being cancelled.
We may use our discretion and waive the policy where we deem necessary.
We greatly appreciate your support of our business and we will endeavour to provide the utmost professional service to you at every appointment.