Refund policy
Returns Policy
GUARANTEE TO DELIGHT
We want you to be happy. It's that simple. We love our customers and it shows in our customer-friendly policies. Need assistance? Our Delight Center team is standing by - via phone or email.
RETURNS & EXCHANGES
30 day refund to your original form of payment or 45 days store credit.*
If by chance you are not completely in love with your SHANGA purchase, you can return items for a full refund. Our Delight Center will be happy to assist you with processing an exchange for a different product. Please note that if you made your purchase directly through a salon or other business outlet, you will need to process your refund directly through them. An original sales receipt or packing slip must accompany your product return request. Display or Sale items can only be returned if there is a defect in the product.
Shanga Terms & Conditions
Cancellation Notice: You may cancel this transaction at any time during the next ten days. Simply call or email us. Please note that, as your order may have already been shipped, the cancellation may need to be processed as a return.
Packaging and Postage: We offer a flat rate shipping fee of $10. Shipping is non refundable. We will include shipping costs when returning items for a store credit. Return shipping is at your cost.
Q. What is your return policy?
A. If you’re not absolutely delighted with your SHANGA purchase, you can return your item(s) for a refund or exchange within 45 days of purchase. We are happy to provide you a refund to the original form of payment within 30 days and Store Credit within 45 days.* Please note that if you choose to repurchase the same product at a later date, however, you may not return it a second time.
When refunding to Store Credit we also refund the original shipping. You will be responsible for return shipping.
Q. What if my order is missing an item or contains the wrong item?
A. If your order is missing an item or contains the wrong item, please notify the Delight Center within 14 days of the delivery date to arrange for replacements.
Q. How do I return a product?
A. If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the event that we do not receive the returned parcel.
Q. How do I package my return?
A. Items must be returned in the original packaging and accompanied with the original proof of purchase. The package in which the items were originally shipped can be reused if the size is still appropriate. Please make sure you have paid for sufficient shipping to return your items.
Q. When will I receive my refund?
A. As soon as we receive your returned items, we will gladly process your refund. Please allow approximately 5 business days for your return shipment to arrive at our Distribution Center once you drop it in the mail. Once your return has been processed at the SHANGA Distribution Center (may take 2- 3 days) you will receive confirmation when your refund has been processed. Once we process your return, your refund will be available approximately 8-10 business days later, depending on your issuing bank and/or billing cycle.
Q. How do I return an SHANGA gift I received?
A. Please contact the Delight Center and we will be happy to help you. A Delight Center Associate can help you find the order number for the gift and will ask you for the name and/or email address of the gift giver. If the item is returned within 45 days of your receipt of product, we are happy to process an exchange or issue you store credit towards a different item.
Q. Do you offer price adjustments?
A. We do not offer price adjustments. Sale prices will be as marked and no price adjustments will be made on previous purchases.
Any other questions? Please send us an email at support@shanga.com.au